Last updated November 2026.
Who we are
This website is run by Stivic Care Services Ltd, a company registered in England and Wales, company number 12726199. Our registered office is 75 East Hill, Colchester, CO1 2QW. We are the controller of the personal information described here.
For any question about your information, email enquiries@stiviccareservices.co.uk, call 01206 326555, or write to us at the address above.
This notice covers this website and messages sent to us through it. It does not cover the care records we keep when we provide care.
What this website collects
Visiting the site
We do not use cookies, analytics or any tracking. We do not build a profile of you, and we do not show advertising.
Our hosting provider, Vercel Inc., processes technical information such as your IP address and browser type so that it can deliver pages to you and protect the site from attack. Vercel keeps this in short-lived server logs and acts only on our behalf. Vercel is based in the United States; where information leaves the UK, it is protected by the safeguards UK data protection law requires.
Calling or emailing us
If you call or email us, we use what you tell us to answer your question and, if you ask us to, to arrange care. Our email is provided by Microsoft.
Why we use it
We rely on our legitimate interest in replying to people who contact us. If you go on to arrange care with us, we also use your information to take the steps you ask for before entering into an agreement.
Enquiries about care often include details of someone's health. That is special category information. We handle it under the condition for providing health and social care: UK GDPR Article 9(2)(h), with the Data Protection Act 2018, Schedule 1, paragraph 2.
How long we keep it
We keep enquiries only for as long as we need them to deal with your request, unless you go on to receive care from us.
Who we share it with
Only the service providers named above, who process it on our behalf. We do not sell your information or share it for marketing.
Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct anything that is wrong;
- ask us to delete your information, or to stop or limit how we use it;
- object to our use of it.
To use any of these rights, contact us using the details above. We will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Links to other websites
Our pages link to other websites, such as the Care Quality Commission, Companies House and Google Maps. They have their own privacy notices, which apply once you follow the link.